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State Street Global Services – Best North American ETF Administrator


State Street is the largest 3rd party provider of ETF services globally and the largest provider of actively-managed ETFs (as measured by assets under management). Our industry-leading global ETF servicing capability leverages a state-of-the-art “cloud-enabled” platform, providing full integration to core technology, end-to-end automation and full client transparency via an ETF dashboard.

As the first global custodian to service ETFs in Australia, Hong Kong, Luxembourg and the United States and the only provider servicing each of the major ETF markets (Asia-Pacific, Canada, Europe and the United States), State Street’s institutional knowledge and breadth of experience assists our client launch of new funds, and provides individually customised solutions while ensuring that ETFs are serviced accurately and efficiently. State Street deploys a team of experts to support the launch of new asset managers as they enter into the ETF market. Our broad, global capabilities include:

ETF Launch services: Offering consultative services ranging from general ETF education, operational flow analysis and the preparation of regulatory, oversight and exchange listing documents, our team of servicing professionals supports your organisation, ensures successful fund launches and delivers ongoing operational guidance. We also leverage dedicated and experienced ETF project managers.

Basket creation calculation and dissemination: State Street services include receipt of PCF data, daily creation and dissemination of baskets to all applicable parties and generation of basket trade instructions.

Dedicated AP relationship management: State Street provides a dedicated ETF servicing team to provide an unparalleled level of support to Authorised Participants. Understanding the importance of these relationships to the success of an ETF, our strong relationships with APs will ensure that they receive the highest level of service available.

Web-based orders: Authorised participants can create and redeem ETFs via our web-based portal, streamlining trading and approvals. Designed as a single-point of access to multiple ETF sponsors, the portal provides direct access to global ETFs in multiple currencies through a single interface supplying a direct link between market makers, distributors, transfer agents and sponsors. The portal supports all applicable order types used in the market today.

Transfer agent: Once an ETF is created or redeemed, we execute and reconcile distribution payments to clearing houses and ensure ETF units are reconciled to the local depository.

ETF Client Dashboard: Our information delivery solution on provides near real time views of the ETF processing lifecycle, authorised participant order information, thought leadership and consolidated ETF reporting.

Industry intelligence: As a premier provider of ETF services globally, we provide our clients with market and regulatory updates, statistics, trends and news via a monthly ETF newsletter and a quarterly perspective report.

Core accounting and custody: We leverage our robust global accounting platform to provide full accounting services, as well as specialised ETF processing. Our global operation centers and local legal and regulatory expertise ensure 24 / 7 worldwide custody support for ETF servicing.

Fund administration: As part of our fund administration services, we offer support for applicable regulatory matters including treasury services, compliance monitoring, financial reporting, tax and legal services and trustee services.

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