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Client satisfaction on the increase at Arbuthnot Latham


Satisfaction among clients of Arbuthnot Latham & Co is on the increase, according to the results of the bank and wealth manager’s annual client satisfaction survey.

The survey, undertaken in May, recorded a Net Promoter Score (NPS) of 58 which was an increase on last year’s score of 55.
The Net Promoter Score is a loyalty metric which gives an indication of how clients represent a company to their family, friends, colleagues and associates. The highest performing organisations will normally record scores of between 50 and 80.
Arbuthnot Latham’s chief executive, James Fleming, says: “The results from this year’s Net Promoter Score are further evidence that Arbuthnot Latham is delivering a service to its clients that meets the needs and requirements at a level that is appreciated and leads to further recommendations and introductions.
“The results are a reflection of the excellent service that Arbuthnot Latham’s staff deliver, day-in, day-out and I am delighted that their hard work has been recognised once again.”

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