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Aviva launches new ALPS protection system for UK advisors


Aviva has launched a new end-to-end dedicated protection system, Aviva Life Protection Solutions (ALPS), designed to help UK advisers offer tailored protection cover to all clients, whatever their requirements.

The ALPS system provides advisers with a user-friendly, interactive and intuitive way to provide clients with life insurance, critical illness or income protection cover, all via the same application. 

At the heart of ALPS is a slicker, quicker ‘quote and apply’ system, while signature free applications (e-sigs) for own life cases make the application process simpler and quicker.

Aviva multi-product quotes are now available on all major portals. 

Using a bank of over 500,000 questions, 600 different conditions, interactive underwriting mode is expected to produce 75 per cent immediate acceptances, giving more certain customer outcomes, immediately. Nine out of 10 customers can also expect to receive a decision based on application alone [no further evidence required] within 24 hours.

ALPS Also provides extra and quicker commission payments for advisers using interactive underwriting.

The new end-to-end system is accessible through one single portal (Aviva for Advisers website) making it quicker and easier than ever to provide clients with all the cover they need, instantly.

A broad range of flexible, new protection products for life, critical illness and income protection cover will allows advisers to provide clients with tailored solutions to meet their changing needs, both now and in the future.  New and improved features, like family income cover on Life and Critical illness options, and comprehensive critical illness cover for 56 conditions, as well as up to GBP3 million sum assured, makes a more flexible and appealing offer for customers.

Quick and easy, real-time case tracking provides advisers with the ultimate control 24/7. Self service status; progress and ‘next action’ reports and the ability to view and download case documents instantly, gives advisers the information they need, when they need it, to manage their business efficiently.

Louise Colley, protection director at Aviva, says: “Protection is the bedrock of financial planning, giving people the confidence to build their futures without fear of the unknown.  We believe everyone deserves to understand both the financial risks they face, and the importance of protection.  

“The introduction of Aviva Life Protection Solutions has helped us transform the way advisers do business with us so they can protect more lives, more easily.

"ALPS is an intuitive and interactive system which I’ve no doubt will save advisers valuable time and money, at the same time as better identifying customers’ protection needs and providing them with that all-important peace of mind.

“By totally re-engineering our system, the journey from quote through to claim is much cleaner and easier to navigate and this will revolutionise how advisers will write protection business with us in the future.”

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